A cornerstone of effective facilities management lies in the ability to provide cost-effective and prompt responses to maintenance and building requirements. Often, tasks can become complex and necessitate either backend support or physical assistance to meet operational demands. Regardless of the property under management, having an on-demand solution for additional ground staff or administrative personnel can significantly impact the success of operations.

Backend or administrative support staff offer an invaluable solution for clients grappling with surge works, projects, or labor shortages. In addition to handling phone calls and online requests, your Help Desk function plays a pivotal role in managing contracts, maintaining asset records, scheduling staff, overseeing task completion, and ensuring adherence to service level agreements and key performance indicators.

At NIM, we take pride in our 24/7 operational framework, meticulously designed to enhance client service delivery while prioritising the safety, welfare, and support of onsite staff in meeting and surpassing contractual obligations. Our round-the-clock operation facilitates swift responses to incidents, minimises turnaround time for ad-hoc service requests, and serves as a central escalation point for all field staff inquiries and assistance needs.

Above all, we uphold a steadfast commitment to ensuring that field staff deployments are punctual and reliable, with regular welfare checks and managerial visits conducted to uphold service excellence and mitigate complacency after hours.