FAQ

GENERAL

  • Opting for a professional cleaning service ensures thoroughness and efficiency, maintaining a hygienic and presentable environment that meets health standards.

  • Yes, our services are fully customizable to address your specific cleaning needs and priorities.

  • We conduct on-site assessments to ensure the accuracy and reliability of our quotes. By visiting your site, we can thoroughly understand the scope of work and its complexities, which helps us provide you with the most precise and dependable quote.

  • Yes, our pricing typically includes all necessary cleaning supplies and equipment.

  • We use eco-friendly and safe cleaning products suitable for spaces with pets and children.

  • We use advanced equipment and industry-standard tools to ensure effective cleaning results.

SERVICE

  • The number of cleaning technicians assigned depends on the specific requirements and size of your project. We will inform you of the exact number once the scope of work is determined.

  • We strive to maintain consistent staffing at each site to ensure familiarity and reliability. While we aim for consistency, there may be instances where a change in personnel is necessary. In such cases, the new team member will receive a comprehensive site induction from Noble management before starting any cleaning tasks, ensuring they are well-acquainted with your specific site requirements.

  • In addition to standard commercial cleaning, we offer post-construction handover cleaning, industrial warehouse cleaning, high-reach window cleaning, and industrial pressure washing services and much more.

  • Our cleaning technicians are directly employed by Noble Integrated Management, ensuring a high level of quality and dependability. All our cleaners undergo thorough police checks and comprehensive training to uphold our stringent standards.

  • Although rare, we acknowledge that accidental damage can occur during cleaning services. If such an incident happens, we will promptly address it through our insurance policies to ensure a swift resolution.

  • We service Hunter, Central Coast, Illawarra and Sydney NSW.

SCHEDULING

  • You can easily book an appointment online, via our Contact Us form, via phone or email. We're available 24/7 for any emergency situations.

  • We accommodate rescheduling requests and provide flexible cancellation policies.

  • It's not necessary for you to be present during the cleaning; many clients provide access instructions or keys for entry for after-hours services.

  • Depending on availability, we strive to accommodate same-day service requests.

  • Noble’s punctuality is a priority; our team aims to arrive promptly at the scheduled time.

  • We service Hunter, Central Coast, Illawarra and Sydney NSW.

PAYMENT

  • Yes, Noble Integrated Management provides free, no-obligation quotes tailored to your specific cleaning needs. Our assessments ensure transparent and accurate pricing for all services.

  • Customer satisfaction is our priority at Noble Integrated Management. If you’re unhappy with any aspect of our service, we’ll work promptly to address your concerns and ensure your satisfaction.

  • Our pricing is customized based on the scope of work and the size of the property. We always aim to provide a cost-effective and competitive pricing structure that reflects your requirements.

EMPLOYEE ONBOARDING

  • All cleaning professionals employed by Noble Integrated Management are required to provide a current national police check to ensure the highest standards of trust and safety for our clients.

  • Yes, our team members hold valid Working With Children Checks, demonstrating our commitment to safety and suitability when working in sensitive environments.

  • Noble Integrated Management conducts a rigorous induction process for all staff. This program covers company policies, service standards, and operational procedures, ensuring every technician is prepared to deliver exceptional service.

  • Yes, all team members undergo comprehensive Work Health & Safety training as part of our onboarding process. This training ensures compliance with our risk management framework and promotes a safe working environment for both staff and clients.

  • Absolutely. Technicians working with NDIS clients receive specialised training to develop the skills and empathy needed to provide exceptional care and support for individuals with disabilities.

  • Our cleaning and maintenance staff are regularly assessed and trained in the correct use of tools and equipment. This hands-on training, overseen by our leadership team, ensures they are proficient in delivering professional-grade results.

LET’S WORK TOGETHER